Course FAQs

If you have any questions about how to change the name on your account, please contact the DALE Foundation here or by phone at 877-510-3253.

Log in to your DALE Foundation account and click the “Go to My Courses” button from the Notifications sections of your account dashboard to access your DALE Foundation products.

When you complete a DALE Foundation course, you will receive an email that includes a link to your verification of participation certificate of completion.

To access verification of participation certificates from your DALE Foundation account, click the “Go to My Courses” button on your account dashboard to be taken to the course portal. Within the course portal, click on your profile in the upper right corner (your initials) and select “My Transcripts.” There, you will see an overview of all of your courses. Click on the “Certificate” link under the name of the course to download or print your verification of completion certificate.

Please contact the DALE Foundation here or call 877-510-3253.
You may take the post-course assessments as often as you like within your 6-month course access period.
Click the Log In button at the top right corner of the DALE Foundation website. You will be directed to a login screen. Click the “Forgot Username or Password” link to begin the process to retrieve your username or password. If you continue to have difficulties, please contact the DALE Foundation here or call 877-510-3253 for additional help.
Course assignment notifications are sent from learning[at]dalefoundation.org. Check your email spam/junk folder to ensure these emails aren’t missed. You may also add learning[at]dalefoundation.org to your email safe senders list. If you still believe you haven’t received your assignment notification email, please contact the DALE Foundation here or by phone at 877-510-3253.

Yes, 60-day product extensions can be purchased within your DALE Foundation account. Click the “Purchase Extensions” button on your DALE Foundation account dashboard and then click the “Purchase” link for the course for which you would like to purchase an extension.

Purchasing a 60-day extension is optional and provides you with the opportunity to keep studying without purchasing your material again at its full purchase price.

The 60-day “Purchase Extensions” option is available 30 days before and 30 days after your course expiration date. Once 30 days have passed, the option is no longer available, and you must purchase any product at its full purchase price.

Your course is available by clicking “Go to My Courses” immediately once your extension purchase is complete.

Please refer to the Compatibility Requirements featured on each product description page. They can be accessed by clicking on the product from the homepage or in the product catalog.
When you assign a DALE Foundation course, the learner will receive an email with the subject line: “[Your name] Has Sent You an Enrollment Code!” The email will contain instructions for redeeming the course.
You can view the product agreement online. Download the product agreement. You can also view the product agreement within your DALE Foundation course by selecting the “Product Agreement” section and clicking on the PDF Product Agreement icon at the bottom of the page.
The DALE Foundation accepts purchase orders (POs) for group purchases of $300 or more. Please contact us to learn more about buying DALE Foundation products using a purchase order.